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Delivery Policy

You will be notified by email when your order has been placed and confirmed, and when we have processed your order for delivery with expected deliver date.

Delivery timescales

Delivery will take 14 days from the date of your order. We provide FREE UK delivery on all our items. Please note that over holiday periods, despatch and delivery times may take longer.

Estimated shipment times, are provided solely for your convenience and neither Chatsworth Stoves and Surrounds, nor its third-party courier providers will be liable for any damages/ losses as a result of the failure to meet a shipment estimate.

Delivery Method

Delivery of large goods will be by pallet using a pallet network delivery company at our discretion. Smaller items will be by parcel company, unless otherwise specified. On occasion, if items have been ordered from the website and are shipped directly from the manufacturer, the courier may be a different company based on who they partner with. We reserve the right to select our courier, shipping company at our discretion, you will be advised who is despatching your goods at the point of order.

Delivery costs/ Export Restrictions - International orders

Delivery costs vary according to geographic location and weight, and the delivery service you choose. If you are ordering outside of the UK, delivery restrictions may apply, please contact us prior to placing your order at [email protected] with your location/ full postage address and we will reply with confirmation we cover your location, and an estimate for shipping.


In the event that your Products do not arrive within the time outlined above, or arrive damaged, please contact us at [email protected] with your order number.

Returns/ exchange

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 14 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded